- Returns and Refunds
Can I use your videos/books for a book reading or event?
Can I add a gift note?
Unfortunately we don’t have that option available right now but hope to add it in the near future.
Can I place a wholesale order?
Yes, please email firstname.lastname@example.org with your product needs and details and we will provide a wholesale code for purchase.
When can I expect my package?
You will receive a shipping tracking number on your email after your order has been shipped. Orders for books take around 3 to 5 business days.
Due to COVID-19, we are currently experiencing longer shipping times than usual. Please allow up to 5 extra business days for your package to arrive. If your package is taking longer, feel free to contact us at email@example.com
My order is a gift and I need it by a certain date. Will it arrive on time?
We currently ship only within the US. We hope to be able to ship internationally in the near future.
If you notice your shipping address is incorrect, please reach out to us right away at firstname.lastname@example.org so we can correct it. Once a product has shipped, we are not able to intercept or change the address so you will have to wait until the order is returned to us so we can ship it again.
You will receive a shipping tracking number on your email after your order has been shipped. Orders for books take around 3 to 5 business days. If you do not receive your tracking number, please email us at email@example.com and we will provide the tracking information
How do I return an item?
Email us at firstname.lastname@example.org and provide your order number and the name/description of the item(s) you would like to return. Once your return is authorized, you’ll receive a prepaid shipping label via email in order to return your package. We cover the charges for shipping and handling on your domestic return.
Once your items are inspected by the warehouse, you will get your refund within approximately 5 business days.
What items are returnable?
Items purchased in the last 30 days excluding original shipping charges. All items must be returned in the original condition. We cannot accept returns from outside retailers, only orders that were purchased from our website. We reserve the right to deny any returns on items that are not in their original condition.
Please send us an email to email@example.com with your request and we will address accordingly.
Made with ♥ from our familia to yours